Refund policy

Return policy

Due to hygiene and safety standards, we do not accept returns or exchanges unless you receive a product that is damaged, defective, or incorrect. If this happens, please contact us within 7 days of receiving your order with your order number and a clear photo of the issue.

Lost, Damaged, or Returned Parcels
We take great care to ensure every parcel is securely packaged and dispatched safely. However, once a parcel leaves our warehouse, we are no longer responsible for any loss, damage, or delivery failure during transit.

- If your parcel is lost or damaged, please file a report directly with the shipping carrier using your tracking number.
- If a parcel is returned to us due to an incorrect address or failed delivery attempt, customers will be responsible for additional shipping fees to resend the order. Please double-check your shipping details before placing an order.

Refund policy

Due to the nature of our product and hygiene concerns, we do not accept returns or refunds unless the item is defective, damaged, or incorrect.

1.  Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong product, please contact us within 7 days of receiving your parcel at [your email] with:
i) Your order number
ii) A clear photo of the issue

We will review your case and offer a replacement or store credit if eligible.

2. Non-Returnable Items
Due to safety and hygiene, we do not accept returns or exchanges for any opened, used, or personal care items.

3. Lost or Undelivered Parcels
We are not responsible for lost, stolen, or undelivered parcels once they leave our warehouse. Please file a claim with the shipping carrier using your tracking number.